FAQs

How Can I Contact JoNy?

Feel free to reach out to us at info@shopjony.com. Our dedicated customer service team is ready to assist you with any inquiries or assistance you may need.

Do You Ship Worldwide?

Yes, we do! Wherever you are, we'll deliver your order to your doorstep.

 Can I Change or Cancel My Order?

To make changes or cancel your order, please notify us within 12 hours of placing your order. We aim to process orders swiftly. Requests made after this timeframe cannot be accommodated. However, you can return your order for a full refund once you receive it.

What Payment Methods Do You Accept?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments for your convenience.

When Will My Order Be Processed?

Orders are processed Monday through Friday at our warehouse. Please allow extra time during holidays and sale seasons. Typically, orders are processed within 1-3 business days from the order date and shipped the following day. Please note that we do not ship on weekends.

How Long Will It Take to Receive My Order?

Due to high demand, orders may take approximately 1-2 weeks to arrive.

What If I Don't Receive My Order?

If you haven't received your order within 30 days of shipping, you are eligible for a full refund.

Will I Be Charged with Customs and Taxes?

Please note that our displayed prices are tax-free in US Dollars. You may be responsible for paying import taxes, duties, and related customs fees when your order reaches its final destination. These charges are determined by your local customs office and are your responsibility. Delays caused by the customs department in your country are beyond our control. For specific charge details, please contact your local customs office.

How Do I Return an Item?

For return instructions, please contact us at info@shopjony.com.

What If the Item(s) I Received Are Defective/Incorrect/Damaged?

If you receive merchandise that is incorrect, missing, or defective, please contact us promptly. Include your order number, photographs of the item(s), and all relevant references from your package. We will work diligently to resolve your case as quickly as possible.

When Will I Receive My Refund?

Refunds will be credited to your original payment method. If you paid by credit or debit card, refunds are typically processed by the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you haven't received your refund, we recommend contacting your bank or credit card company for further assistance. Refunds may take some time to be posted to your account.